Dear theNumberOfTheBeast,

Thank you for sharing your feedback, and we sincerely apologize for any disappointment you experienced during your recent visit to our restaurant. Your insights are valuable to us, and we appreciate the opportunity to address your concerns.

Firstly, we want to assure you that all our honey is sourced from vegan and ethical suppliers, adhering to our commitment to plant-based principles. We do not support any form of animal exploitation, and we are dedicated to providing a menu that aligns with the values of our vegan community.

Regarding the miscommunication about the "Wild Flower Honey" in one of our smoothie bowls, we regret any confusion that may have arisen. We take your feedback seriously, and we've initiated a review of our menu descriptions and staff training to ensure clarity on the sourcing of our ingredients.

We are a small business working earnestly to learn and grow, and we deeply apologize for any oversight in providing you with accurate information. Your concern about the honey's origin has prompted us to reevaluate our communication procedures.

Our servers are indeed relatively new, and we acknowledge that there might have been a lapse in their responses. We are actively working on improving our staff training to enhance their knowledge and better assist our valued guests like yourself.

We genuinely care about the vegan community, and we would appreciate the opportunity to rectify any misunderstandings. If you could kindly provide your contact details, we would love to connect with you directly to address your concerns, answer any questions you may have, and make amends for your experience.

Once again, we apologize for any distress caused, and we hope to have the chance to earn back your trust.

Warm regards,
Team Savor

Honey is neither ethical nor vegan by definition and certainly isn't both. Feel free to post photos of your updated plant-based honey products (as the one I was shown by your server is not vegan) and I may chose to update my review, but am unlikely to return or share my information as being lied to is sadly both too common and an irreparable offense. I spend money for meals prepared by others only to support vegan businesses. Vegans do not lie to sell food for profit, it's the antithesis of our mission. Good luck.

We acknowledge the lapse in communication at the front end and take full responsibility, committing to providing more comprehensive training for our team to ensure accurate and transparent communication. We appreciate your commitment to supporting vegan businesses, and we share the same mission. In the spirit of transparency, we are updating our documentation, training materials, and online platforms to prevent future misunderstandings. Additionally, we want to clarify that the vegan honey, Vegoney Classic Vegan Honey, is poured into containers for easier access. Your feedback is invaluable, and we look forward to the possibility of serving you better in the future.

Your server showed me the bottle. Now you're trying to convince me that you pour vegan honey into non-vegan honey containers for easier access? 🤦‍♀️🤦‍♀️🤦‍♀️

We understand the importance of transparency, and we would be more than willing to address your concerns. Could we arrange a meeting in person or over the phone? The owners would like to explain and gain a deeper understanding of your feedback. Our commitment lies in serving the right ingredients, and we strongly advocate for the benefits of a wholesome, plant-based, vegan diet to combat lifestyle diseases. There was no intention to mislead, lie, or cause harm. As a restaurant still in its early stages (only three months old), we value your current feedback and assure you that no non-vegan honey will be served. We kindly ask for your understanding as we continue to make improvements.

You may message me in the app to arrange a private consultation on business ethics and honesty, but I will require payment up front as you have already given me reasons to be mistrustful. 🤣