Oh Happy Treats

Delivery box of treats at Oh Happy Treats in Dublin

Chocolate chip cookies and muffin selection box at Oh Happy Treats in Dublin

Top Rated Bakery in Dublin
Oh Happy Treats
(5)
13

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Bakery

Vegan

Bakery

Vegan bakery based in Dublin. Has an online shop, supplies local cafes and makes cakes for private orders. Specialises in raw, gluten free and sugar free options. Open Sat-Sun 12:00-17:00.

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5 Reviews

First Review by SadhbhNíLaoi

Class act customer service - Edit

Top rate customer service. They had unexpected transportation issues but they kept me up-to-date the whole day.

Pros: Customer service

Oh Crappy Treats, their customer service is awful also - Edit

I ordered a Quarantine box and Cookie dough last week to my friends house as a surprise only to find out they were delivered to the wrong address. I reached out to delivery number on the same day of delivery and received no response. Aisling (The founder) stated that this was an automated number however after calling the number the call went through.

The delivery driver claimed to have rang the bell of the house (the address provided had no bell so it was the wrong address) there was no answer and left the treats on the doorstep of the house. Delivery driver did not leave a text nor call my mobile number to say there was no answer and that they were left on the doorstep of the property. I sent a screenshot of my call logs and SMS messages on the delivery date to Aisling as I received no correspondence.

I later enquired to see if the delivery driver could provide information to say that they attempted to call/text or email the the number provided at point of purchase however there was no follow up on this matter. I then enquired to ask if the driver could recall the colour of the door or description of the doorstep that the treats were dropped off at. Here was the response

"As a business we do not have the resources to investigate this further"

I contacted the owner on Instagram, by SMS and email on several occasions and received no response until 4 days later and had to result to a Consumer Protection dispute in order to get an email response from the company.

Below you can find their response after 4 days.

'Significant time has elapsed since the delivery date & you raising an issue with us, therefore making it more difficult to investigate this matter.'

As this is an online business in the 21st century my gut reaction was 'surely they can check their records of the supposed delivery'.

It truly is a pity as I was a loyal customer and received nothing but a superb experience but unfortunately I received the bag egg (apologies for the animal pun).

Furthermore, they were quite ambiguous in providing further information and really do not deserve your business. There are a growing number of other plant based ethical Irish businesses you can support or you can support the multinationals, either way your consumer rights will be respected by shopping elsewhere.

https://www.facebook.com/ohhappytreats/reviews/?ref=page_internal for more info on their response

Pros: Plant based company

Cons: Customer Service , Delayed Response, No respect for Consumer Rights

maeveburns

Points +16

Vegan

22 Apr 2021

Delicious Treats - Edit

I got Oh happy treats as a birthday gift from my sister - they were delicious and froze too which was handy (and helped me from eating them all at once!)
Since then I have bought some as birthday gifts for family and friends. The service is super and the staff were so helpful and accommodating of a delivery issue I had.
Many thanks!

Pros: Healthy treats, yummy

Cons: Nothing

CarolMcNamee

Points +67

Mostly Veg

19 Aug 2020

Very tasty - Edit

Can order a 'selection box' online for delivery. When I ordered there was a portion going to charity also.

Pros: Nice mix of baked goods

Cons: Not the cheapest, Waiting for delivery

SadhbhNíLaoi

Points +18

Vegan

09 Dec 2018

Best baked goods in Dublin! - Edit

These guys do incredible treats - delicious raw cheesecakes and the best vegan muffins and brownies I've ever had! They focus on really good ingredients, local wherever possible, and have excellent customer service. 10/10!