Hi Sophie. I am very sorry for your unfortunate experience and really appreciate the feedback you are giving to us. We strive to offer fresh products cooked in our facilities and the few that are not cooked by us come from the best suppliers we have found. If you don´t like it next time, please do let us know and we´ll switch it out. I do hope you don´t judge the entire company for this one experience. We strive to create a positive human connection. Feel free to reach out to me directly if you ever have any question or comment, or if there is anything we can do to help remedy your experience. Thanks again for the feedback, Sincerely, mirandacafeuk @ gmail.com