Hello KaviThobhani Thank you so much for taking the time to share such detailed and thoughtful feedback — and above all, thank you for choosing to return to Jam Delish. We’re genuinely sorry to hear that your most recent visit didn’t live up to the excellent experiences you've had with us previously, especially on an evening intended to celebrate a birthday. We’re known for our warm, attentive service and bold, flavour-driven food, so it’s disappointing to hear that this wasn’t consistently reflected throughout your evening. It’s clear that the tone of the experience was impacted by the handling of your table timing, and we’re sorry that this left you feeling rushed or unheard — that is never how we want our guests to feel. While we do operate on timed seatings during peak hours, this should always be communicated with care and professionalism, and we’ve passed your feedback on to ensure that expectation is upheld across the board. Your comments regarding the food have also been noted and shared with Chef Nathan and his team, who are committed to delivering consistency across every service. We’re pleased to hear the wider team remained attentive and that some elements of the meal stood out, but it’s clear this visit didn’t meet the level of hospitality we’re proud to be known for. We would really welcome the opportunity to speak with you directly. Please don’t hesitate to reach out to me at your convenience, your support as a returning guest means a great deal, and we’d love the chance to restore the experience you’ve come to expect from Jam Delish.