Hey Dr. Serena, I'm so sorry to hear about your negative experience with us last year. Thank you for your valuable feedback regarding our ordering process; it helps us improve. Last year was a challenging time for us as we were transitioning between managers and faced several shortfalls. I sincerely apologize for any inconvenience this caused. I want to assure you that if you choose to return, you will find an amazing manager and a dedicated team who are committed to providing you with the best possible experience. We are a female-owned and operated business, and we would greatly appreciate your support. Kathryn