Hi there! First of all, thank you for visiting and for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations — especially on a busy Sunday, when things don’t always flow as smoothly as we aim for. We’re glad you enjoyed the aubergine parmigiana (it’s one of our favourites too 💚), and we’re sorry the rest didn’t live up to the same standard. Your comments about the wait time and pricing are noted and appreciated — we’re always working to improve every aspect of what we offer. We’d love the chance to welcome you back on a quieter day, to show you the true spirit of Padoca. Thanks again for your honesty!