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GupiVeganPastry

Hello Kaysee! Thank you so much for your feedback and for visiting our “space”. We’re glad to hear that you enjoyed the food and our team’s service. Regarding your comments on hygiene, we’d like to clarify a few important points: Although we operate in a street food setting, our company is fully certified and follows all food safety regulations, including HACCP. The cutting boards we use are sanitized around 6 times a day using appropriate products, and we always have bottles of 96% ethyl alcohol at hand to reinforce disinfection — especially when we receive specific requests from customers with intolerances, such as gluten. We choose this type of alcohol because, unlike the 70% version, it offers greater effectiveness in the working conditions we face. Items like bowls come straight from the air fryer at over 80 °C, and taco/wrap holders are disinfected and never handed to customers directly. As for glove use, we follow a clear protocol: the glove that might come into contact with money never touches the food directly. We always use barriers such as napkins, greaseproof paper or spatulas. Our cook does not wear gloves, but also never handles money and regularly disinfects his hands throughout the service to ensure proper hygiene practices. We would also like to mention that, had we been approached during your visit, we would have been more than happy to explain and show you our procedures in real time — we truly value direct communication and transparency with our customers. Once again, thank you for your feedback. Constructive comments like yours help us grow and improve continuously. We hope to welcome you back soon for an even better experience. With gratitude, Team Gupi


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