We are sorry that you are so pissed with our response on google that you decided to put reviews on happy cow too. Response clearly says that we are sorry for the poor service and offered full refund. But you caught the end part "Appreciate Publicly, Criticise Privately". What it means is that if you don't like service, directly talk to manager and give the feedback and don't pay for it. If you like it, appreciate publicly so that more people can get to know. Most of the world function in opposite direction. Now regarding 5 STAR boost - Just like you, customers these days are really smart and if you think that 1000s of customers will give us 5 star and write a paragraph about us after paying so much for bad food because we give them just a small piece of brownie worth 60 baht, you are wrong! We agree that this is certainly a good marketing strategy because it motivates customer to leave a review but it doesn't influence them to write a wrong review for a paid service which was not worth. In current times people forget to appreciate the good but never miss a chance to point out the faults. Hence our "leave a review and get a brownie" is just to remind them to appreciate if they like and if not then give us feedback. Thanks for coming and taking time out to write your feedback.