Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the sushi and found it special. However, we are truly sorry to hear that you didn’t feel fully welcomed or that the atmosphere didn’t meet your expectations. We always strive to create a warm and inviting environment for our guests, so your comments are really important to us. We appreciate your kind gesture in tipping the kitchen staff, and we’ll certainly take your feedback on board as we work to improve the overall experience. We hope you’ll give us another chance to provide a more enjoyable visit next time. Best regards, The Roots and Rolls Team