Thank you for sharing this info with us. We're incredibly sorry to hear about your recent experience at our cafe. Providing high-quality food and excellent service is incredibly important to us, and it’s disappointing to know we missed the mark so badly. We sincerely apologize for the issues you encountered with both the food and the service. Your comments and pictures have been shared with our team as we are always looking for ways to improve. We would love the opportunity to make things right if you’re willing and ensure your next experience is a much better one. Please contact me directly if you’ll allow me to make it up to you. Thank you again for your feedback, and we hope to have the chance to welcome you back. Sincerely, Chamain Owner