Thank you for sharing your experience with us. We're truly sorry to hear that your visit didn't meet your expectations, and we appreciate your feedback as it helps us improve. We deeply regret that our menu was not up to date and that the vegan option fell short of your expectations. Presentation and quality are very important to us, and we’ll ensure this is addressed with our kitchen team immediately. We also apologise for the delay and mix-up with your coffee order. This is not the standard of service we aim to provide, and we will be reviewing our service protocols and training to ensure such mistakes do not happen in the future. Your visit should have been a smooth and enjoyable experience, and we’re sorry for the frustration caused. We take great pride in the high-quality products and service that have earned us many positive reviews and loyal repeat customers. For whatever reason, your experience was not a true reflection of the standards we strive to uphold. We truly believe that if you were to return, you would enjoy the experience we’re known for. Please reach out to us directly if you'd be willing to give us another chance, as we’d love the opportunity to make things right. Thank you again for your honest review. Team Elixis