We appreciate your honest feedback and are truly sorry to hear about your disappointing experience at Vị Quê Kitchen. We understand your frustration, especially given your expectations as a chef and restaurant owner familiar with Michelin standards. We'd like to address some of your concerns: Michelin Guide: While the Michelin Guide is a respected indicator of quality, it's important to remember that it represents a specific perspective and may not align with every individual's taste. It also depends on the specific circumstances of each visit. Menu Descriptions: We acknowledge your point about the lengthy descriptions. We aim to provide detailed information about our dishes, but we'll take your feedback into consideration and strive for more concise descriptions in the future. The detailed descriptions are intended to help customers understand the ingredients and make informed choices before ordering. Menu Availability: We apologize for the inconvenience caused by unavailable dishes. We offer three separate menus (breakfast, lunch, and dinner) throughout the day. While we try to accommodate requests for items from different menus, it depends on ingredient availability as all dishes are prepared fresh to order. It's possible the items you attempted to order were from our breakfast or lunch menus, which may have limited availability in the evening. Staggered Food Service: We apologize that your food arrived in dribs and drabs. This is certainly not our standard practice, and we'll investigate what caused the delay in your order. Drink Service: We're particularly concerned about your comment regarding the unavailability of drinks, even water, while you were still eating. This is highly unusual and goes against our policy of providing beverages throughout the dining experience. We will investigate this matter thoroughly. Missing Dish & Payment: We apologize for the missing dish and the oversight in charging you for it. We will review our order and payment procedures to prevent such errors in the future. To help us fully investigate this matter and take appropriate action, we kindly request that you share more detailed feedback, including your name, date of visit, and arrival time, at info@viquekitchen.com and as we cannot accept payment from guests who are unhappy with their experience, we would like to refund you the cost of full meal. Please share your bank details or PayPal account information with us so we can process the refund.