Hi Colm, Thank you so much for sharing your feedback with us. We sincerely apologize that your recent breakfast experience didn’t meet your expectations. We strive to create a welcoming space for all guests and provide a variety of delicious vegan options at every meal. We're sorry to hear we fell short during your visit. Regarding substitutions, our pricing policy remains consistent regardless of the chosen items, which may have caused some confusion. We'll take your feedback to evaluate how we can better communicate this to avoid misunderstandings in the future. For coffee, we do offer vegan-friendly brown coconut sugar alongside honey, and our staff are trained to ensure customers are aware of these options. We’re sorry if this wasn’t clear during your visit, particularly if the rush hour affected the communication. Lastly, we’re truly sorry to hear that the rösti was not up to our usual standard. We’ll address this with our kitchen team to ensure all dishes meet the quality you deserve. Your comments are invaluable as we work to improve, and we’d love to invite you back to try our vegan lunch or dinner offerings. Please let us know if there’s anything we can do to make your next visit a wonderful one. Thank you.