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MishMishAlicante

Dear customer, We would like to thank you for your review following your recent visit to our restaurant. We view all comments as an opportunity to improve all aspects of our service. We are very happy to know that you liked the decoration of our restaurant and food and consider us good value for money. It has been thanks to your comment that we've just finished implementing a foolproof way to ensure all our vegan customers aren't served any of our yoghurt dips and sauces. In our menu we took care to label all of our dishes that could be made vegan by giving them a small red circle. Essentially the Lebanese cuisine showcases many vegan dishes known as Mezza and some main dishes as vegetarian because of it's yoghurt salad served separately on the side. As a result we change the yoghurt side salad for our pomegranate molasses side salad for all our vegan dishes. This is something that always takes place whenever the customer tell us they are vegan. However, we started to notice that when placing an order customers rightly assumed that if a dish had a vegan legend then it must be vegan and sometimes didn't feel the need to tell us they were vegan. As a result the order was placed a a standard order and not a vegan one. To solve this, we changed the ordering software used by our waiters. Whenever a possible vegan dish is ordered by a customer our waiter is prompted to ask our customer if that dish is being ordered as vegetarian or vegan. The order cannot be released to the kitchen unless a specific choice is made. Our vegan falafel is served with tahini sauce without yoghurt. As we stand, we currently have 23 vegan dishes on our menu, with the majority of options available in our Mezza starters section of the menu. Our vegan customers usually order several starters/Mezza in truly Lebanese style. Admittedly we only have 2 mains and 2 desserts but I can assure you that we've already started working on improving on the variety of our vegan choices and we'll soon be introducing other main dishes to our menu. We would like to take this opportunity to both thank you for your valued feedback and to apologise for our shortcomings. We hope that you can give us another opportunity to show you that one can have a very good vegan culinary experience at our place. Maria & Mish Mish Family


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