You are talking to the waitress who is also the owner, the person whom the gentleman who does not have the slightest decency to properly express his disappointment insulted with his immature and arrogant manner. If you immediately shut up a person who is talking, how do you expect him to tell you that in 25 minutes the pizza will be available again? Please be honest and tell the truth. We will be happy to show you via CCTV how out of place this man was, how arrogant and rude he knows he was with a single gesture at our entrance and then up the street doing .l., pretending to get the chef back to fight? We need not omit or alter information, we were never disrespectful to you. Of course we take every complaint or suggestion in the best way to improve as long as it is based on respect, however this was not the case so don't pretend that we are going to allow you to be rude to our team and that they are going to keep quiet. Yes, we should have ignored their disrespectful attitude from the beginning to avoid them victimising themselves and trying to make us look like we were the rude ones when it was the man who didn't know how to behave. What an ugly thing to happen. Good luck to you.