Dear chaynb, We apologize for what happened and we are disappointed that we have not lived up to your expectations. It is not acceptable for us to poorly serve our customers. Let's see with the employees what happened so that it doesn't happen again. We don't know which Burger you ordered, as we really like our Burgers and the customers too, but not all customers like every Burger so you must have ordered one that doesn't fit your personal taste so much and we hope you'll come again to try a different Burger. Once again our apologies and we hope that the next request is completely to your liking. Best regards, The Mother Burger Team