Dear future customers, We’re addressing this reply to you and not to the reviewer himself because the same review has been left and replied to on Google already, before he had published it here too. Feel free to check our Google profile if you find that necessary. We care deeply about all our customers and we try our best to satisfy everyone, but we are aware that’s not always possible. This is one of those cases. No matter what we will say or do it will not work out when one is not willing to have a dialogue. However, we find it is essential to comment on the issues raised here. 1. Most of our clients become our friends. By the time they finish their coffee we might know each other by names, with some we ended up going for dinner together after our shift, we even almost hosted for a night a tourist whose accommodation arrangements fell off last minute. In that sense yes, our reviews are from friends, but we will not accept any allusion that they are fake. We respect too much our clients to allow for any mockery of their time and consideration. 2. This review is referring to a staff only part of our space. Local legislation allows small businesses to operate without a public restroom. However, you are welcome to use our staff only restroom, we even installed a little step for your young children to use it more comfortably. We know it is not ideal, so we have applied to the municipality to allow us to expand our restroom for public access. While it is only a formality it takes a lot of time to have an assessment by the city hall. Spain is a wonderful place, but not known for its bureaucratic efficiency. However, we are positive that soon we’ll be able to offer more services. Until then we have attached to our photo gallery a pic of our current restroom (that the reviewer has not even seen with his own eyes) so you can decide for yourself.