Hi. Thanks for the feedback. We make it a central priority at Lia's to create a great atmosphere and make the customers feel right at home - so it is very disappointing to us to read your review. Sorry that this is the experience you had. We'd love to get more details into exactly what happened. We'd like to be able to make sure that this never happens again. Could you email us with information on the incident? Details like when were you there and how exactly the staff behaved that wasn't to your liking? Many thanks for taking the time to provide feedback. We're happy you did like the food, and hope you'll give us another chance and see that this isn't the normal experience at Lia's (as one can see from the vast majority of the reviews here)