Wow, I read this after I posted my review, and I find it horrifying that people want to act like this is not a big deal. Rosetta's needs to be very thankful this person ordered what was advertised as a vegan product because they were, in fact a vegan and not someone with a milk allergy. Would you dare to "shame" this guy for complaining and respond with some kind of "aw, be cool" response if this person had to pull out their epi-pen and make a trip to the emergency room??? It has happened, there is a restaurant in Austin, TX that is a prime example ... they served "vegan" chicken nuggets that they actually contained a milk product and a little boy that was dining there because he had a milk allergy ended up in the hospital! They almost killed the kid, and that is no joke! Rosetta's, thank your lucky stars the same didn't happen to your business! This IS a big deal, and it is a HUGE problem if the kitchen staff and management doesn't take the seriously fact that what they serve can make someone very, very sick.