Thank you so much for visiting us and for taking the time to share your detailed feedback. We're really happy to hear that you enjoyed our food, that’s super important for us. At the same time, we're sorry that your overall experience didn't go as you had hoped. We regret that there was a mix-up with the drinks and a long wait for your food as well as for paying, and we'd like to sincerely apologize for that. We know how important smooth service is for an enjoyable visit. We take your comment about the service very seriously. At the same time, we want to emphasize that our service is usually very well appreciated by our guests and it’s something we care deeply about. We always aim to make sure our guests leave satisfied and with a positive feeling. Once again, thank you for your visit. We’d be happy if you gave us another chance in the future – so we can show you not only our food, but also the quality of our service. All the best, The Velani Team