Oh dear. 😳 I am so sorry that your experience was not up to your expectation. As you say, you went to the sister site, the Ice Café with the large, pink umbrella and awning, where omni foods are served, including vegan options for both hot food and gelato/Whippy soft serve, as advertised. That way families with various dietary requirements can all eat together and enjoy their time along Brighton seafront. When customers ask for vegan choices they are guided to the vegan freezer which only has vegan items in and from there, flavours are chosen and cones selected. V360, as listed on this Happy Cow page, proudly continues to be 100% plant-based. 🍦🌱