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MERCYVeganFactory
We sincerely apologize for the delayed response and the unpleasant experience you had at our restaurant. It is truly regrettable that your order was not properly understood and that you were left waiting for such a long time. We understand how frustrating this must have been and deeply regret not meeting your expectations. Please know that we take your feedback very seriously and are taking steps to improve our communication and service. Thank you for bringing this to our attention, and we truly hope you will give us another chance to provide the experience you deserve.