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ARVegan

Follow-up to 11 Sept 2023 review: After placing a "Problems with Product/Service" complaint with the Better Business Bureau re: not being provided with what was advertised on TMVs Sept. 7th website menu, TMV management continued their defiant, insolent behavior by deliberately deflecting/refusing to address the actual complaint --- i.e., not receiving what was being advertised online --- while repeatedly supplying false information to the BBB regarding easily verifiable facts such as menu details and reviews submitted. Despite the fact that indisputable proof --- i.e., a time/date-stamped screenshot of the description of 'The [two-patty] Rancho' at the time that the phone order was placed on Sept. 7th --- was provided by the customer verifying that TMV had screwed up, the petulant management continued to refuse to admit they'd made a mistake in not accurately updating their website menu. The outcome of the dispute is that the BBB has lowered TMV's rating. Any business willing to behave so unprofessionally over an obvious error on their part suggests they don't value their customers. With so many wonderful, more reasonably-priced vegan restaurants in Las Vegas who *do* appreciate their customers and act in a trustworthy manner, TMV seems an obvious place to avoid.


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