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Dear vmaelstrom, I am the owner of Loving Hut Helsinki. First of all, I would love to thank you for your feedback, and for coming to our restaurant even twice! I am honestly sorry for hearing your bad experiences at our restaurant, and that our food did not satisfy your expectation. I have one of my friends administering our facebook page, but that day she did not know I would offer menu only, that was why she replied you we had buffet the whole day. At this point, once again, we apologise you for it! And for rarely do we carry out menu services, we are lack of experience for this type of service though, I could not disagree with you on this! Secondly, I need to clarify the reasons why our custormers rated us this high: 1. They are Asian-food lovers 2. The price is quite fair 3. They have the same desiration as ours that to make this world better, more compassionate and more noble, which keeps this planet away of climate change by saving animal friends. Thirdly, I read that you thought the buffet was supposed to include drink and dessert, as SOME of our custormers addresed so. I had gone through every single comment, but no one ever said so. One of them (Ricardo, FYI) even shared that they are NOT included. Adding to the fact that, we have never ever advertised dessert and drink would be included in our buffet! I think nowhere in this expensive Helsinki could offer you vegan buffet + drink + dessert with 10.8 EURO, or maybe there is misunderstanding somewhere?!?! Lastly, we do change our buffet options frequently, that was why when you came, there was not any meatball or spring roll. They were already replaced with something else :) Though we have tried our best, sometimes, problems do happen and we know we need to take it as a lesson and move on. Just to let you know, together, I and couples of people volunteer to work for this restaurant without asking for any benefit, but at least, we need enough money to keep this restaurant stable and pay the bills for it monthly. So, please be more understandable that we could not offer you more affordable price with more options, because we just want to keep it fair for people to approach veganism! Vegan people with compassionate heart, they come and totally understand that only me, or sometimes, two of us, make this restaurant work, so they are OK with self-service and just enjoy our food! I wish you all the best in the future, and thank you for being vegan anyway! Best Regards, Tiina