Dear GoHerOwnWay, Thank you for providing such a detailed review. We appreciate you acknowledging the "Beautiful restaurant" atmosphere, but we are deeply concerned by your rating and the serious claims regarding food quality. As a Michelin Bib Gourmand-recognized vegan restaurant, the issues you mentioned—specifically the lettuce not being properly washed ("grimy taste") and the coffee being "over roasted"—are absolutely unacceptable and do not align with our strict quality control standards. Regarding your comment, "there’s a lot better for cheaper": We understand that price is subjective, and we acknowledge that many people base their rating on perceived value. However, our pricing reflects the high cost of our quality, unprocessed, 100% plant-based ingredients, the professional training of our staff, and the premium dining environment we provide, which is different from most other establishments in Ho Chi Minh City. We must emphasize that the price point is subjective and depends entirely on the establishment. Comparing our price to a roadside vendor or a small, non-Michelin-recognized shop does not account for the quality of ingredients, overheads, and the premium dining environment we offer. We hope you understand the difference in quality and setting. We see that you are a highly active reviewer (2340 points), and such seasoned reviewers typically prioritize contacting management immediately when a serious issue like hygiene (unwashed lattice) or taste arises, as customer safety is paramount. We maintain a strict policy: if a customer raises a valid concern about food quality or safety, we immediately correct the dish or make it complimentary, as we believe in building a trusting relationship with our customers. We would have been happy if you would have asked our staff prior to posting your review. Since these issues were not brought to our staff's attention at the time, we urge you to provide details: What was the date and time of your visit? This is crucial for us to investigate our kitchen and review staff procedures immediately. Please email the details to info@viquekitchen.com. We need your specific information to understand why you gave a lower star rating and to rectify this serious lapse in quality. Sincerely, The Vị Quê Kitchen Team